Terms & Conditions

1. Introduction

1.1 HelloYoga Global ApS, Vesterbrogade 26, 1640 Copenhagen (HelloYoga) intend to protect Your privacy when You (hereafter “User”, “You”) use the HelloYoga website(s), HelloYoga application(s) and/or other services related to HelloYoga (collectively addressed as the “Services” or the “HelloYoga Services”.

2. Services

2.1 The HelloYoga Services facilitates a booking function that make it possible to book a yoga Teacher for 1-1 live online yoga classes (Hereafter “Teacher”). The Teachers are considered as Freelancers. The Services contains information that make it possible for the Teachers to facilitate 1-1 live online yoga classes with users of the Services.

2.2 Users choose a subscription with a certain amount of credits that can be used to book teachers on the platform with a variety of cost in credits. The credits has to be used monthly and will expire 30 days after initial purchase if not used within 30 days by user. The expired credits cannot be refunded.

2.3 The 1-1 live online yoga classes are administrated and held by the Teachers (Freelancers) that offer their classes through the HelloYoga Services.

2.4 By using the HelloYoga Services you consent that HelloYoga is not responsible for the performances of Teachers made through the HelloYoga Services or any communication between you and the Teachers. HelloYoga is not responsible for any damages that may occur during a session if either the teacher or the user by mistake enter to position that in any way can result in damages mentally or physically.

3. Booking via the HelloYoga Services

3.1 Booking of 1-1 live online yoga classes shall always go through the HelloYoga Services. The Support Team is available at support@helloyoga.com

4. Communication

4.1 HelloYoga is eligible to communicate directly to all users of the HelloYoga Services via e-mail, telephone, app notifications, social media and other services, in terms of use.

5. Cancellation

5.1 When booking 1-1 live online yoga classes through the Services you consent that the Teacher is eligible to perform accordingly. The cancellation is no longer valid once the performance is over. If you cancel the performance within 12 hours from deliverance you will not get your session credits refunded.

5.2 If you wish to cancel your booking you can do so via the Services.

6. Equipment

6.1 If you wish to and agree with your Teacher to use accessories/equipment through your

1-1 live yoga classes you are solely responsible for acquiring the relevant accessories/equipment and the condition of the acquired accessories/equipment.

7. Payment

7.1 Unless stated, Users of the Services consent to the guidelines in the website and apps made for booking and payment for performances. The price Serveices can vary from country to country, but are always stated clearly on the website and the platform. Users and Teachers are not eligible to agree on other price points than the ones prepared by HelloYoga. If a User and/or Teacher choose to circumvent these, they will be banned from all Services immediately.

7.2 Your card information is handled by Stripe that has the highest security level for online payments. HelloYoga does not have access to your card information and is not responsible for any miss use, fraud attempts, etc., of your card information.

7.3 You can choose to delete or change your card information in your profile.

7.4 Payment is made through the HelloYoga Services during a subscription or single classes if all session tickets in a chosen subscription has been used by the user. HelloYoga will send a receipt to your e-mail address once payment is done.

7.5 The total amount paid is show on your receipt. There are no hidden or extra fees added to the total amount paid. Most countries does not have VAT on yoga classes but in case there is VAT in your country it is included in the total amount paid.

7.6 HelloYoga accept Visa, Mastercard, and American Express only.

7.7 Fees & Surcharges are included in the total amount paid. These are related directly to Stripe for handling the transaction.

8. Change of bookings

8.1 You can change your booking by cancelling through the Services. You can change your booking until 12 hours before the start of a session with any cancellation fees.

8.2 HelloYoga will have the right to charge full payment if you have not cancelled or changed your booking accordingly.

9. Complaints

9.1 If you wish to file a complaint you will have to contact the Support Team via e-mail with a description of the problem that occurred.

10. Tax

10.1 HelloYoga is not responsible for filing taxes and VAT for the performance on behalf of Teachers. Teachers are solely responsible for filing VAT and taxes accordingly to the performances held by them.

11. Prohibition against marketing through the HelloYoga Services

11.1 Users or Teachers are not allowed to marketing themselves or other relations through the HelloYoga Services, doing so will result in a permanent ban from the HelloYoga Services.

12. Personal Information

12.1 You will have to create a User account with HelloYoga to be able to use the HelloYoga Services. By creating a User account You consent You are solely responsible for the activities on Your User account. You are not eligible to share your login details such as password and username. If You are suspecting that Your account is being miss used you shall contact HelloYoga immediately.

12.2 To become a User of HelloYoga You will have to register with the following information: E-mail and name. HelloYoga is registering this information to be able to deliver the service to You.

12.3 HelloYoga collect the information that You give to us directly when You create an account with us, book 1-1 live online yoga classes through the HelloYoga Services, contact the HelloYoga Support Team or communicate with us in general. This information include: e-mail, telephone number, address, profile picture, payment method, session history, booking messages, and other information that you choose to give in relation to use of the Services.

12.4 User settings & preferences: HelloYoga is collecting information about how You use the Services when You book 1-1 live online yoga classes. HelloYoga is collecting information via cookies and other similar technologies that use and maintain unique identifiers. HelloYoga is collecting information through third parties, applications, social media and other.

12.5 You give consent that the counterparty in Your 1-1 live online yoga classes is allowed to rate and comment on You. HelloYoga is collecting information on ratings and comments ongoing to secure the validity and relevance of these.
12.6 Log information: HelloYoga is collecting and logging non-personal information when You are using the Services, such as IP address, date and time for access, app functionalities or shown sites, app crashes and other system activities, browser and third party website or service that you used before interacting with the HelloYoga Services.

12.7 How HelloYoga use Your information. We use the information that we collect from You to, maintain and improve the HelloYoga Services, such as receiving payments, send receipts, facilitate performances and/or other products, that you request (and related information), develop new functionalities, give User and Teacher support, development of security functionalities, approve Users, sending updates administrative notifications, detect and prevent fraudulent behavior and miss use of the Services, find and correct software and operational malfunctions and monitor tendencies. HelloYoga will also use this information to enable communication between Users and Teachers and to send messages to You that we believe will be in your interest, such as products, services, advertisement and newsletters from HelloYoga.

12.8 HelloYoga is allowed to share information about you with Teachers and other third parties that are relevant for delivering the performance that you are asking for.The Services can also be integrated with social media functionalities through sharing and other related tools, that make it possible for you to share your experience with HelloYoga on other apps, websites or media. Your use of such functionalities will share information about you to your friends and the public depending on your settings related to sharing on social media.

12.9 Analysis and marketing services provided by third parties. We are eligible to use information provided by you in relation to analysis and marketing that is provided by third parties to provide performances or services related to the HelloYoga Services.

12.10 Change of account information. You can change your account information by logging in with the HelloYoga Services. Do note that we store some of the information according to law.

13. Cookies

13.1 HelloYoga use cookies and other similar identification technologies on the HelloYoga Services including, websites, applications and other third party sites with the purpose of verifying users, store user preferences and settings, analysis of traffic and tendencies using the Services.

13.2 You are eligible to choose whether or not you want to accept cookies.

13.3 Most browsers are set to accept cookies as a standard. These can be reset by using “Help” or “Settings” on the relevant browser.

14. Applicable law and jurisdiction

14.1 The terms of HelloYoga are under Danish jurisdiction.

14.2 Settlement of disputes are to be handled at KøbenhavnsByret.