FAQ
- How It Works
- What is a HelloYoga?
HelloYoga is a platform for live one-on-one yoga sessions with the world’s best yoga teachers. It’s just you and a yoga teacher in an online video call.
The yoga sessions are either 30 or 55 minutes and done on a live video call through the HelloYoga website or APP. You can use all devices for the sessions, if they have a camera and good audio quality. However, for the optimal experience we recommend you to use a laptop which has a bigger screen than your mobile.
You can do the session from the comfort of your own home – or just from anywhere that fits you! All you need is a 2,5×2,5 m space, a device, and internet connection. No equipment is required, but of course if you have a yoga mat and even some yoga blocks then bring it on!
- Is previous yoga experience required for using HelloYoga?
No. HelloYoga is for everyone at any level.
- Who are the teachers?
HelloYoga teachers are highly skilled and from all over the world. Right now we have teachers from The United States, India, Argentina, Great Britain, and Spain and more to come. Common to all of them is that they are all minimum 200 hours yoga teacher certificated, they speak very good English, and love to teach yoga!
- What styles of yoga do HelloYoga teachers offer?
Most of the the teachers offer Hatha, Yin, Vinyasa, Ashtanga and a HelloYoga special called Freeform that is customized specifically for you.
- How long is a session?
A session is 30 minutes or 55 minutes. 30 minutes is suitable for a quick powerful session or just a short meditation to calm down during the day. 55 minutes is suitable for a full session with plenty of time to intro, poses and outro.
- How much does it cost to practice with HelloYoga?
HelloYoga offers three different subscription plans. The prices differ slightly from country to country. These are our prices in the United States; $50 for 5 credits, $100 for 10 credits, and $150 for 15 credits. The credits you get in your subscription can be used to book yoga sessions with our teachers. Our teachers price their sessions themselves from 1 to 5 credits. This means that the amount of sessions you can take with your subscription depends on which teachers and sessions you book.
- When can I take sessions?
Since we have teachers from all over the world we strive to have available times around the clock.
- What devices does HelloYoga work with?
HelloYoga works on all types of devices that has a “new” browser. Therefore, you can use, computer/laptop, phones/tablets, and even your tv if it has camera and internet connection. We also have a dedicated iOS app. We recommend using your laptop for your yoga sessions to get the most optimal experience.
- How do I create a profile?
Just click here and tab in your name, number, email and choose a password. Then you are ready for yoga!
- How are the payment terms?
HelloYoga is subscription based, and payed up front per month.
- What is a HelloYoga?
- How do I book a HelloYoga session?
- How do I book my first HelloYoga session?
It is easy! After creating a user, simply pick your preferred teacher, choose sessions length, type, and a free time slot.
- How do I find my booked sessions?
They will show on your main landing page after logging in. You can’t miss it! Alternatively, go to “My sessions” in the menu bar when you are logged in.
- How do I rebook a teacher?
Your previous teachers will figure on your main landing page. Just click on the profile and rebook your teacher! Easy.
- How far in advance am I able to schedule a session?
You can book a teacher as early as 3 hours before session start, and you are able to book 7 days ahead. So, remember to check in occasionally to book.
- How do I book my first HelloYoga session?
- How do I prepare for my HelloYoga session?
- Where to practice?
You can do the session from the comfort of your own home – or just from anywhere that fits you! All you need is a 2,5×2,5 m space, a laptop and internet connection.
- How to setup?
Lay your mat (if you have one) 2-3 meters from your device (preferably laptop).
- How to check browser settings?
Remember to enable your camera and audio before the sessions starts. You can test it on the landing page you reach after logging in.
- Where to practice?
- HelloYoga Policies
- What is HelloYoga’s cancellation policy?
You cancel your booked session up til 12 hours before for free.
- The session suddenly disconnected. Do I get efund?
We don’t refund but we will give you another free session. Please contact support@helloyoga.com for help.
- What are HelloYogas’s Terms and conditions?
You can find our Terms & Conditions when you create your user or in the menu bar when your logged in.
- How do I contact HelloYoga’s customer service?
Our business hours are Monday to Sunday from 9am to 17pm CEST. You can reach us on support@helloyoga.com or +45 2782 2525
- What is HelloYoga’s cancellation policy?
- Troubleshooting
- I have forgotten my password
Reset your password on the login page. The password needs to be 8 characters.
- I can’t connect with the teacher. The screen just remains on ”Establishing connection”
Please press refresh in the browser or try to log in again. When you login you should go straight to the session with teacher.
- I can’t connect with the teacher. The screen just remains on ”Waiting teacher”
Your teacher might have connecting problems. Please write to support@helloyoga.com for help.
- I have forgotten my password
- Other
- The connection is poor. Even though my own internet works fine. What to do?
You will get another free session. Please contact support@helloyoga.com
- How do HelloYoga qualifies the yoga teachers?
To ensure a high quality of teachers our team does personal interviews and several test sessions with all the teachers before we allow access to the HelloYoga platform.
- My teacher did not meet my expectations for my level of yoga. I want a refund
You will get another free session. Please contact support@helloyoga.com
- I got an injury during my HelloYoga session. What to do?
It’s always important not to overdue your sessions and start out slowly. Be sure to communicate any injuries to your teacher so they can guide you the right way during your sessions.
HelloYoga is a platform that allow you to connect to the teachers from around the world and does not take responsibility if you should be so unluky to get an injury during af session.
- The sound and picture was so bad that I couldn’t understand
You will get another free session. Please contact support@helloyoga.com
- The connection is poor. Even though my own internet works fine. What to do?