FAQ

 
 

What is HelloYoga? +

What is a HelloYoga session?

HelloYoga is online one-on-one live yoga sessions. Just like you know a private session from your local yoga studio - HelloYoga is just a way more flexible and affordable way to achieve private yoga sessions.

The sessions are either 25 or 55 minutes and done on a live video call through the HelloYoga website.

You can do the session from the comfort of your own home - or just from anywhere that fits you! All you need is a 3x3 m space, a laptop and internet connection.

No equipment is required, but of course if you have a yoga mat and even some yoga blocks then bring it on!

Is previous yoga experience required for using HelloYoga?

No. HelloYoga is for everyone at any level.

Who are the teachers?

HelloYoga teachers are highly skilled and from all over the world. Right now we have teachers from India, Argentina and Spain and more to come. Common to all of them is that they are all 200 hours yoga teacher certificated, speak very good english and love to teach yoga!

What styles of yoga do HelloYoga teachers offer?

The teachers offer Hatha, Yin, Vinyasa, Ashtanga and a HelloYoga special called Freeform that is customized specifically for you.

How long is a session?

A session is 25 minutes or 55 minutes. 25 minutes is suitable for a quick powerful session or just a short meditation to calm down during the day. 55 minutes is suitable for a full session with plenty of time to intro, poses and outro.

How much does it cost to practice with HelloYoga?

25 minutes cost 10 USD and 55 minutes cost 15 USD.

When can I take sessions?

Since we have teachers from all over the world we strive to have available times around the clock. Though right now we are primally on the Scandinavian market and therefore mainly have sessions in CEST day time.

How does it work? +

What devices do HelloYoga work with?

HelloYoga works on all types of devices that has a “new” browser - aka Computer, Android and IOS phones/tablets. In the future we will be launching dedicated apps.

How do I create a profile?

Just click here and tap in your name, email and choose a password. Then you are ready for yoga!

How is the payment terms? Right now HelloYoga are a “pay as you go” solution and you tap in your creditcard information every time you make a new booking.

Do I need any equipment to be a part of HelloYoga? All you need is a 3x3 m space, a laptop and internet connection.

No equipment is required, but of course if you have a yoga mat and even some yoga blocks then bring it on!

How do I book a HelloYoga session? +

How do I book my first HelloYoga session?

Find our step by step guide here.

How do I find my booked sessions?

Find our step by step guide here.

How do I rebook a teacher?

Find our step by step guide here.

How far in advance am I able to schedule a session?

You can book a teacher as early as a couple of minutes before a session start.

And you are able to book 7 days ahead. So remember to check in once in a while to book.

How do I prepare for my HelloYoga session? +

Where to practice?

You can do the session from the comfort of your own home - or just from anywhere that fits you! All you need is a 3x3 m space, a laptop and internet connection.

How to setup?

Find help to setup here.

How to check browser settings?

Find help to browser settings here.

HelloYoga Policies +

What is HelloYoga’s cancellation policy?

You can change your booking by cancelling through your account and contacting the HelloYoga Support Team on support@helloyoga.com. You can change your booking until 12 hours before the start of a session.

What are HelloYogas’s Terms and conditions?

Please find our Terms and conditions here.

What are HelloYoga’s customer service and support hours?

Our business hours are Monday to Sunday from 7am to 7pm CEST.

You can reach us on support@helloyoga.com

Troubleshooting +

I have forgotten my password.

Reset your password on here. The password needs to be 8 characters.

I can’t connect with the teacher. The screen just remains on ”Establishing connection”

Please press refresh in the browser and login in again. When you login you should go straight to the session with the teacher.

I can’t connect with the teacher. The screen just remains on ”Waiting teacher”

Your teacher might have connecting problems. Please write to support@helloyoga.com for help.